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Documentation Index

Fetch the complete documentation index at: https://docs.proxyscrape.com/llms.txt

Use this file to discover all available pages before exploring further.

We are sorry to hear that your proxies are not working as intended. Let’s try to solve this! Which type of proxies are you using?

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Datacenter (Premium and Dedicated)

Most issues with these proxies are easy to fix; let’s start from the beginning.

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IP authentication

This type of proxies requires IP authentication before using them. IP authentication lets our proxies know from what device you will be connecting.

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Step 1: Authenticate your IP

Go to the IP authentication page.

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Step 2: Authenticate your IP

If you want to use the proxies on the device you are currently on, click the “my IP” button on the page.

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Step 3: Authenticate your IP

If you are not on the device you want to use the proxies on, open this URL on that device and copy the displayed IP into the IP address box on your dashboard: https://api.ipify.org/

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Step 4: Authenticate your IP

Click “Save”. Wait 10 minutes for your IP address to synchronize and authenticate across all proxies before using them. Notes:
  • The proxies only support IPv4 authentication, not IPv6.
  • The confirmation message asks you to wait 10 minutes because synchronization is required; if you do not wait the full 10 minutes, the proxies may not function correctly.

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Redownload your proxies

You might not be using the correct proxies, or we recently changed your proxies and you missed our update email. You can redownload your proxies via the proxy list page.

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Program misconfiguration

There are many program-specific configuration issues; here are common areas to check:
  • Timeout settings
    • The timeout is the maximum time you allow your program to receive a response from the target. Ensure you typed your timeout correctly and check whether the timeout is in seconds or milliseconds (1 second = 1000 milliseconds).
    • Average expected timeout through the proxies for a simple, fast website is 300–700 milliseconds. Increase the timeout for big or slow websites.
  • Wrong proxy protocol
    • Ensure you select the correct proxy protocol in your program. Proxies ending with port 3129 are HTTP proxies; proxies ending with 1081 are Socks5. Selecting the wrong protocol will cause the proxies not to work.
  • Using too many threads
    • Threads are the number of concurrent jobs your program performs. Using too many threads may overload your system or the target website and cause connection failures.
  • Target is offline
    • Verify the target website URL is correct and that the site is online. If the target site is offline, your proxies will appear offline as well.

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Target website bans

A proxy might be banned from your target website for reasons such as:
  • Wrong geolocation
  • Excessive use of the proxy
  • Proxy has a bad reputation

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Other possible issues

  • ISP blocks
    • Under very rare circumstances, your ISP might be blocking connections to our proxies. Contact your ISP to verify this is not the case.
  • Using an online proxy checker
    • Our proxies are not compatible with online proxy checkers because it is not possible to authenticate the IP of their servers. To test the proxies, use a local proxy checker.

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Residential proxies

There are very few issues with residential proxies. Make sure:
  • You are providing your program with the correct username and password.
  • You have remaining bandwidth.

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Free proxies

If a free proxy is not working, it likely went offline. You can download new free proxies here: https://proxyscrape.com/free-proxy-list