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  • The purchase is not related to an account upgrade;
  • The Purchaser hasn’t used more than 1 GB of traffic;
  • Payment is made via credit card;
  • The purchase doesn’t exceed $100;
  • There has been no refund to the same Purchaser within the same calendar month;
  • The purchaser requested the refund within three days after the purchase.
For a more detailed description, please read our terms and conditions section 8.3. If you believe you are eligible for a refund, please contact our customer support via email or Live Chat.