> ## Documentation Index
> Fetch the complete documentation index at: https://docs.proxyscrape.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I didn't receive my product

> What to do if you did not receive your proxy credentials or product after purchase.

## Make sure to sign up using the same email address you used for purchasing

Sometimes users sign up with a different email. Always ensure you use the same email address you used when purchasing.

## Check all the Accounts under your dashboard

Accounts or plans purchased using the same email are grouped under one dashboard. To view them:

* Log in to your [dashboard](https://dashboard.proxyscrape.com/v2/)
* Navigate to the "Accounts" section in the top left
* Select "Account #" from the dropdown menu

## Make sure you used the correct email

Maybe you used the wrong email at checkout or mistyped it. If so, please [contact our support](https://proxyscrape.com/contact) and provide your order ID or the mistyped email.

## Credit Card payment

Sometimes our merchant of record Paddle may need to manually review your purchase before you receive the product. If this happens:

* You will receive an email from Paddle indicating they are reviewing your order manually.
* After a successful review, you will receive your product.
* If the review is unsuccessful, your card will not be charged.

For billing-related questions (excluding refunds) with credit card, please contact [Paddle support](https://paddle.net/).

## Cryptocurrency payments

For users new to cryptocurrencies, a few issues can occur when paying. Please read the points below to avoid or correct them.

* **Double-check the destination address**\
  When buying with cryptocurrencies, make sure to send funds to the correct address. Double-check that the address pasted in your wallet matches the one copied from our site before sending. See this article on why this is important: [https://techcrunch.com/2018/07/03/new-malware-highjacks-your-windows-clipboard-to-change-crypto-addresses](https://techcrunch.com/2018/07/03/new-malware-highjacks-your-windows-clipboard-to-change-crypto-addresses). If funds are sent to the wrong address, we will be unable to provide the product.
* **Wait for the transaction to confirm**\
  Cryptocurrency transactions are marked as received only after confirmation on the blockchain. Confirmation time depends on the fee you pay to the network; we cannot speed this up. You will receive your product once the transaction is completed.
* **Payment out of Gas**\
  Gas is the fee for the Ethereum network. If your payment runs out of gas, the money will not have left your wallet. In that case, retry your order.
* **You have not used the ERC20 network**\
  For Ethereum and Ethereum-related tokens, Coingate can only receive ERC20. If you sent the payment via BEP20 (Binance Smart Chain), the funds will be lost.
* **Other problems**\
  For other billing-related issues, please [contact the ProxyScrape support](https://proxyscrape.com/contact).

***